Refunds and Returns

Home / Refunds & Returns

Last updated: 20 August 2026

We're a two-person farm. We grow the peppers, ferment the sauce, and pack every box ourselves. If something isn't right, email us and we'll make it right — you'll talk to Josh or Zach, not a help desk.

If your order arrives broken or leaking

This is the one that matters most, and it's simple: email us a photo within 14 days of delivery and we'll replace the bottle or refund it, your choice. Don't ship anything back — glass and hot sauce aren't worth the postage, and we'd rather you didn't handle a broken bottle.

If your order is wrong

Got the wrong sauce, or something's missing? Email us within 14 days and we'll send the right one at no cost.

If your order never showed up

USPS tracking occasionally says "delivered" when it isn't. Give it two days, check with your neighbours and your mail carrier, then email us — we'll work it out with you.

Unopened bottles you changed your mind about

Because this is food, we can only take back unopened bottles, within 30 days of delivery, and return shipping is on you. Email us first so we know it's coming. Once it arrives and looks unopened, we'll refund the price of the sauce.

What we can't take back

• Opened bottles. Food safety — once the seal is broken it can't be resold. If you opened it and genuinely didn't like it, email us anyway and we'll talk.
• Produce. Vegetables are pickup or local delivery only and are never shipped. If something you picked up wasn't good, tell us at the next market or send an email and we'll sort it out.

Cancelling before it ships

Email us as soon as you can. If the box hasn't gone out, we can almost always change or cancel the order and refund you in full. Once it's with USPS, treat it as a return.

How refunds work

Once we approve a refund, it goes back to the card you paid with. Depending on your bank it usually lands within 5–10 business days, and we'll email you when we send it.

How to reach us

Email [email protected] with your order number, and a photo if something arrived damaged. We read every one.

These terms sit alongside our Terms of Sale and Privacy Policy.